Customer Service

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To Big Companies, You Really Are Just a Number 

Service providers are using technology to gauge just how far they can push customers before they have to provide them

What Type of Customer Are you?

We all have monthly bills for services like wireless, cable, satellite, internet and home security. But we don’t all handle

3 Ways Frontier Communications is Screwing its Customers

Is no one safe from the shady practices of corporate communications giants? The 4th largest telecom in the United States,

3 Ways Cox Customers are Getting Screwed

Big cable operators really have it in for their loyal customers. Here are three ways that Cox, the third largest

Customer Value: Do you Know What You’re Worth?

If you’re wondering why you’re not getting great customer service, you might be surprised to discover that it has something

Financial Companies Rack Up Complaints, but Good Luck Finding Them

The federal watchdog agency created to protect consumers is not regulating two of the country’s fastest-growing financial institutions despite receiving

Three Ways Your Cable Provider is Taking Advantage of You

If you’re frustrated with your cable provider you’re not alone. According to the American Customer Satisfaction Index (ACSI), subscription TV

Have Questions About Your Bills? BILLSHARK Navigates the Way.

It’s Shark Week and our Sharks are sharpening their teeth for the feeding frenzy. COO and Top Shark, Brian Keaney,

Our Customer Service Manifesto

Warren Buffett famously said, “it takes 20 years to build a reputation and five minutes to ruin it.” The way

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