How can we help?
Search our Help Center or browse by topic — answers about bill negotiation, savings, pricing, privacy, and cancellations.
Getting Started
What is Billshark?
Billshark is a bill negotiation service that contacts your providers on your behalf to lower your recurring monthly bills — internet, wireless, cable, satellite radio, and more. There's no fee unless we save you money.
How does the service work?
Submit a recent bill, our Sharks contact your provider and negotiate a lower rate, and you keep the savings. We charge a one-time fee only when we successfully lower your bill.
What bills are eligible?
Most recurring household bills, including internet, cable and TV, wireless and cell phone, satellite radio, and home security monitoring.
What happens after I submit my request?
A Shark is assigned and contacts your provider to negotiate. You'll receive updates by email and SMS, with most results in a few business days.
Is this service available for my business or just me?
Both. Billshark negotiates consumer bills as well as business and corporate bills across multiple accounts and locations.
Just what am I authorizing Billshark to do?
You authorize Billshark to contact your provider on your behalf to request lower rates, discounts, and promotions on your existing plan — not to change your service without your approval.
How do I talk with someone at Billshark?
Call (800) 957-1710 or email help@billshark.com during business hours.
Where can I download the Billshark app?
Billshark is available on the App Store and Google Play, and you can also use it from any web browser.
What if I don't have a smartphone? Can I still use Billshark?
Yes. You can submit your bill from any device, or contact our support team for help getting started.
Savings & Results
How much can I save?
Customers save an average of $450 per successful negotiation, with a 90% success rate. Your actual savings depend on your provider, plan, and current rate.
Can I negotiate my own bills?
You can, but it usually means hours on hold. Billshark's negotiators work with providers every day and know the discount structures and promotional windows most customers never hear about.
How will I receive the savings that Billshark negotiated for me?
The lower rate is applied directly to your account by your provider, typically starting on your next billing cycle.
Can I refuse or deny any savings that Billshark negotiates?
If you don't want a negotiated change, contact support. Whether it can be reversed depends on the provider and the offer that was secured.
Hey, my provider bill and rates haven't been reduced!
Negotiated rates usually take effect on your next billing cycle. If a full cycle has passed and you still don't see the change, contact support and we'll look into it.
I just negotiated a lower rate with my service provider a few months ago. Can Billshark still help?
Possibly — providers run new promotions regularly. Submit your bill and we will check whether additional savings are available.
Will you downgrade my service or remove my favorite channels!?
No. We negotiate lower pricing on your existing plan. We don't remove channels or downgrade your service without your approval.
How long do negotiated savings last?
It varies by provider and promotion. When your savings expire, Billshark can automatically renegotiate to keep you at the lowest available rate.
What if the account is in my partner's name?
We may need authorization from the account holder to negotiate. Contact support and we will guide you through what is required.
What happens if I move or cancel my service?
Let us know — negotiated savings are tied to your account and plan, so changes with your provider may affect them.
What can go wrong?
Occasionally a provider won't offer savings, or some account information is missing. If we can't lower your bill, you pay nothing.
Pricing & Payments
How are my negotiated savings calculated to determine the Billshark fees?
The fee is a one-time 40% of the savings we secure — the difference between your old and new rate over the savings period. No savings, no fee.
How much does it cost?
Billshark charges a one-time fee of 40% of the savings we secure for you. If we don't lower your bill, there's no fee.
Are there any hidden charges?
No. There are no upfront costs, subscriptions, or hidden fees — you only pay a percentage of the confirmed savings.
When do I pay?
After we successfully lower your bill and the savings are confirmed. No savings, no payment.
How do I enroll in a payment plan?
If a payment plan is available for your fee, you can set it up from your account or by contacting support.
What's the Billshark 'reward' program?
Billshark Rewards lets you earn Reward Dollars for every bill you send — redeemable for savings, gift cards, and prizes. Learn more on the Rewards page.
Privacy & Security
Is my information safe?
Yes. Billshark uses secure systems to protect your information and only uses it to negotiate your bills.
Do you share my information with anyone?
We do not sell your personal information. We share only what is necessary with your provider to negotiate on your behalf.
Does using Billshark affect my credit score?
No. Bill negotiation does not involve a credit check and does not affect your credit score.
Subscription Cancellation
What subscriptions does Billshark cancel?
Billshark can help cancel a wide range of recurring subscriptions and memberships you no longer want.
How much does cancellation service cost?
Pricing for the cancellation service is shown before you confirm — you only pay per the stated terms.
Why would my request to cancel my subscription fail?
Usually because of missing or incorrect account information, or a provider-specific requirement. We'll tell you exactly what's needed.
What information is needed for a cancellation?
Typically your account details and any login or PIN the provider requires to verify and process the cancellation.
How does the cancellation service work?
Submit the subscription you want to cancel, and Billshark contacts the provider to cancel it on your behalf.
How long does it take to cancel my subscription?
Most cancellations are completed within a few business days, depending on the provider.
Is it possible to get money back from the provider?
Sometimes — refunds or credits depend on the provider's policy and your billing situation.
You said my subscription was cancelled, but I was charged again. How come?
A final cycle or overlapping billing timing can cause an extra charge. Contact support and we will help you resolve it.
Where's my refund or credit? You told me I would be getting one, but I haven't seen it on my account.
Refunds and credits are issued by the provider and can take a billing cycle to appear. If it is overdue, contact support.
Why was my cancellation request, cancelled?
Often because of missing information or a provider requirement we couldn't complete. We'll reach out with next steps.
Still need help?
Can't find your answer? Our support team is here during business hours.
How can we help? page context
How can we help? is a Billshark resource with information and navigation relevant to recurring bills, consumer choices, and savings decisions.
Visit the Billshark Help Center to find answers. Our FAQs offer expert support for all your questions about our services and billing.
Visitors can use this page to review Billshark information and continue to the route that best matches their savings, support, or account needs.
Billshark publishes this information to help visitors understand monthly expenses, provider choices, and practical next steps.
The page connects visitors with related Billshark resources when they need additional detail or a more specific next step.
Search our Help Center or browse by topic — answers about bill negotiation, savings, pricing, privacy, and cancellations.
Billshark is a bill negotiation service that contacts your providers on your behalf to lower your recurring monthly bills — internet, wireless, cable, satellite radio, and more.
Submit a recent bill, our Sharks contact your provider and negotiate a lower rate, and you keep the savings.
Most recurring household bills, including internet, cable and TV, wireless and cell phone, satellite radio, and home security monitoring.
A Shark is assigned and contacts your provider to negotiate.
Both.
You authorize Billshark to contact your provider on your behalf to request lower rates, discounts, and promotions on your existing plan — not to change your service without your approval.
Call (800) 957-1710 or email help@billshark.com during business hours.
Billshark is available on the App Store and Google Play, and you can also use it from any web browser.
Yes.
Customers save an average of $450 per successful negotiation, with a 90% success rate.
You can, but it usually means hours on hold.
The lower rate is applied directly to your account by your provider, typically starting on your next billing cycle.
If you don't want a negotiated change, contact support.
Negotiated rates usually take effect on your next billing cycle.
Possibly — providers run new promotions regularly.
No.
It varies by provider and promotion.
We may need authorization from the account holder to negotiate.
Let us know — negotiated savings are tied to your account and plan, so changes with your provider may affect them.
Occasionally a provider won't offer savings, or some account information is missing.
The fee is a one-time 40% of the savings we secure — the difference between your old and new rate over the savings period.
Billshark charges a one-time fee of 40% of the savings we secure for you.
After we successfully lower your bill and the savings are confirmed.
If a payment plan is available for your fee, you can set it up from your account or by contacting support.
Billshark Rewards lets you earn Reward Dollars for every bill you send — redeemable for savings, gift cards, and prizes.
We do not sell your personal information.
Billshark can help cancel a wide range of recurring subscriptions and memberships you no longer want.
Pricing for the cancellation service is shown before you confirm — you only pay per the stated terms.
Usually because of missing or incorrect account information, or a provider-specific requirement.
Typically your account details and any login or PIN the provider requires to verify and process the cancellation.
Submit the subscription you want to cancel, and Billshark contacts the provider to cancel it on your behalf.
Most cancellations are completed within a few business days, depending on the provider.
Sometimes — refunds or credits depend on the provider's policy and your billing situation.
A final cycle or overlapping billing timing can cause an extra charge.
Refunds and credits are issued by the provider and can take a billing cycle to appear.
Often because of missing information or a provider requirement we couldn't complete.
Can't find your answer?.
Billshark helps lower internet, wireless, cable, satellite radio, and other monthly bills.
Our experts handle providers for customers and share updates throughout the process.
Customers pay only when Billshark finds savings on eligible bills.
How does the service work?.
What bills are eligible?.
What happens after I submit my request?.
Is this service available for my business or just me?.
Just what am I authorizing Billshark to do?.
How do I talk with someone at Billshark?.
Where can I download the Billshark app?.
What if I don't have a smartphone?.
How much can I save?.
Can I negotiate my own bills?.
How will I receive the savings that Billshark negotiated for me?.
Can I refuse or deny any savings that Billshark negotiates?.
Hey, my provider bill and rates haven't been reduced!.
I just negotiated a lower rate with my service provider a few months ago.
Will you downgrade my service or remove my favorite channels!?.
How long do negotiated savings last?.
What if the account is in my partner's name?.
What happens if I move or cancel my service?.
How are my negotiated savings calculated to determine the Billshark fees?.
How much does it cost?.
Are there any hidden charges?.
How do I enroll in a payment plan?.
What's the Billshark 'reward' program?.
Is my information safe?.
Do you share my information with anyone?.
Does using Billshark affect my credit score?.
Subscription Cancellation.
What subscriptions does Billshark cancel?.
How much does cancellation service cost?.
Why would my request to cancel my subscription fail?.
What information is needed for a cancellation?.
How does the cancellation service work?.
How long does it take to cancel my subscription?.
Is it possible to get money back from the provider?.
You said my subscription was cancelled, but I was charged again.
Where's my refund or credit?.
Why was my cancellation request, cancelled?.
All Negotiation Services.
Corporate / Business Billing.
Blog - All Categories.
College tuition articles.
Entertainment articles.
NerdWallet articles.
Shark Tank articles.
Social media articles.
Uncategorized articles.
Fairpoint bill savings.
Spectrum bill savings.
Terminix bill savings.
This resource helps readers connect a recurring-cost question with the Billshark information that provides the most relevant detail.