It’s Shark Week, and our Sharks are sharpening their teeth. COO and Top Shark Brian Keaney dives in with the inside scoop on rate hikes, jaw-dropping savings, and how Billshark attacks your monthly bills.
It’s Shark Week and our Sharks are sharpening their teeth for the feeding frenzy. COO and Top Shark, Brian Keaney, dives in with some definitively interesting inside scoop.
1 The Fishiest Items on Your Bills
What’s the fishiest item you’ve ever seen on a monthly bill?
My feeling is the “fishiest” items on bills are rate hikes. Several providers actually just announced rate increases this year (2018) on customers’ bills without providing any additional value or services. It’s frustrating to see since there is soooo much margin for the providers on these services. Every rate increase is simply their way of printing money at the consumer’s expense!
2 Unexpected Savings and a 100% Success Rate
What is the most jaw-dropping, unexpected savings you’ve ever secured for a customer?
With our data and experience in professional bill negotiation, we have a good idea going into each case what we should be able to save our customers. So while I think people would expect us to give an example of our largest savings, I’m going throw a curveball and say that it would be instances where we expect no savings on a bill. We have times when we go into a negotiation for a low-dollar bill where our data shows the potential of savings as slim ... and we may not walk out with a large “dollar” savings, but the percentage of savings is high. An example would be saving $16/mo on a $40 bill. That’s not a large monthly savings, but it’s 40%. So relatively, it’s a huge (unexpected) savings!
What’s your success rate taking a bite out of consumers’ monthly bills?
100%! We look at every bill as a successful interaction for the customer. When we receive a customer’s bill, there are two possible outcomes: 1. the customer is overpaying and we are able to secure the lower rate they should be paying. And 2. after analyzing the bill we confirm the customer is paying the best rate possible for the services they have.
3 Sinking Teeth Into the Toughest Bills
What is the most killer bill you’ve had to sink your teeth into? Were you successful?
Our Sharks like “chaotic” bills. An example would be a cellular wireless bill with six lines, all on different plans with multiple group and single-line insurance plans. We love consolidating these into more cost-effective plans for our customers!
Have you ever had a negotiation that did not go swimmingly? Were you still able to hammer something out?
Yes ... daily. If taking money from the providers were easy, everyone would do it, right? When we enter into a negotiation, we have a good idea what the outcome should look like. As a result, we go back into battle as many times as necessary to get the maximum amount of savings that our customers deserve.
4 One Shark, One Customer
What’s the most jawsome review you’ve ever received from a happy customer?
This may sound “fishy,” but we love all our customer reviews. Especially ones when the customer refers to their Shark by name, this tells us that our one-Shark one-customer strategy is working and appreciated! One of our goals is to create a personal experience for our customers and we do this by assigning every customer to their own Shark. The customer will work with their Shark for every bill they send us throughout the life of their relationship with us.
What’s the most ridiculous, bull shark response you’ve ever received from a customer service representative?
“There’s nothing we can do to lower your bill.” And sadly, we hear it more than we should. The good news is that if we feel (or know) that there are savings to be had, we don’t accept that response, and continue to attack until we achieve what we know we can get.
5 Advice, Risk, and What We Negotiate
If you could give one piece of advice to a consumer who wants to stop drowning in bills, what would it be?
I would suggest negotiating down the services you have (using Billshark), and taking those savings to apply to other debt-based bills to pay them off faster.
Is there any risk to customers who want to try swimming with the Sharks?
None. Unless you consider saving money “risky.”
There’s an ocean of monthly services out there. Which ones are your prey?
If you’re ever unsure which bills are negotiable, we specialize in most monthly services that are $50-$500, like your Internet, TV, Home Phone, Satellite TV and Radio, Home Security, Cellular Wireless, and other similar services.
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Frequently Asked Questions
What does Billshark consider the “fishiest” item on a monthly bill?
According to Top Shark Brian Keaney, the fishiest items are rate hikes. In 2018, several providers announced rate increases on customers' bills without providing any additional value or services. With so much margin built into these services, every rate increase is simply a way for providers to print money at the consumer's expense.
What is Billshark’s success rate at lowering monthly bills?
100%. Billshark treats every bill as a successful interaction. When a customer's bill comes in, there are two possible outcomes: either the customer is overpaying and Billshark secures the lower rate they should be paying, or analysis confirms the customer is already paying the best rate possible for the services they have.
How does Billshark create a personal experience for customers?
Billshark uses a one-Shark, one-customer strategy. Every customer is assigned to their own Shark, and that customer works with the same Shark for every bill they send throughout the life of the relationship. Reviews that mention a Shark by name tell Billshark this personal approach is working and appreciated.
Is there any risk to using Billshark to negotiate my bills?
None, unless you consider saving money risky. Billshark goes back into negotiations as many times as necessary to get the maximum savings customers deserve, and won't accept a provider's claim that nothing can be done when there are savings to be had.
Which monthly services does Billshark negotiate?
Billshark specializes in most monthly services priced between $50 and $500. That includes Internet, TV, Home Phone, Satellite TV and Radio, Home Security, Cellular Wireless, and other similar services. The Sharks especially enjoy consolidating chaotic bills, such as a cellular wireless bill with six lines on different plans, into more cost-effective plans.
Have Questions About Your Bills? Billshark Navigates the Way page context
Have Questions About Your Bills? Billshark Navigates the Way is a Billshark page. It can help you with your bills and your choices, and it can show you how to save.
It's Shark Week. Top Shark Brian Keaney reveals how Billshark spots bill rate hikes, scores unexpected savings, and negotiates a 100% success rate.
Use this page to learn about Billshark. Then go to the part of the site that fits what you need. Small steps add up. You can save a lot over time.
We share this page to help you make sense of your monthly bills, your choices, and what to do next. Keep this page handy. Ask us if you get stuck.
This page links you to more help from Billshark. Use it when you want more detail or a clear next step. You can save a lot over time.
It’s Shark Week, and our Sharks are sharpening their teeth.
It’s Shark Week and our Sharks are sharpening their teeth for the feeding frenzy.
What’s the fishiest item you’ve ever seen on a monthly bill?.
My feeling is the “fishiest” items on bills are rate hikes.
What is the most jaw-dropping, unexpected savings you’ve ever secured for a customer?.
With our data and experience in professional bill negotiation , we have a good idea going into each case what we should be able to save our customers.
What’s your success rate taking a bite out of consumers’ monthly bills?.
100%!.
What is the most killer bill you’ve had to sink your teeth into?.
Our Sharks like “chaotic” bills.
Have you ever had a negotiation that did not go swimmingly?.
Yes .
What’s the most jawsome review you’ve ever received from a happy customer?.
This may sound “fishy,” but we love all our customer reviews.
What’s the most ridiculous, bull shark response you’ve ever received from a customer service representative?.
“There’s nothing we can do to lower your bill.”.
If you could give one piece of advice to a consumer who wants to stop drowning in bills, what would it be?.
I would suggest negotiating down the services you have (using Billshark), and taking those savings to apply to other debt-based bills to pay them off faster.
Is there any risk to customers who want to try swimming with the Sharks?.
None.
There’s an ocean of monthly services out there.
If you’re ever unsure which bills are negotiable .
According to Top Shark Brian Keaney, the fishiest items are rate hikes.
100%.
Billshark uses a one-Shark, one-customer strategy.
None, unless you consider saving money risky.
Billshark specializes in most monthly services priced between $50 and $500.
Billshark negotiates your bills for you — no savings, no fee.
Billshark helps lower internet, wireless, cable, satellite radio, and other monthly bills.
Our experts handle providers for customers and share updates throughout the process.
Customers pay only when Billshark finds savings on eligible bills.
1 The Fishiest Items on Your Bills.
2 Unexpected Savings and a 100% Success Rate.
3 Sinking Teeth Into the Toughest Bills.
4 One Shark, One Customer.
5 Advice, Risk, and What We Negotiate.
Frequently Asked Questions.
What does Billshark consider the “fishiest” item on a monthly bill?.
What is Billshark’s success rate at lowering monthly bills?.
How does Billshark create a personal experience for customers?.
Is there any risk to using Billshark to negotiate my bills?.
Which monthly services does Billshark negotiate?.
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