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New California Subscription Cancellation Law Has Far Reaching Benefits

Consumer Rights
A new law makes cancelling subscriptions easier

Cancelling a subscription is every consumer’s nightmare. California Senate Bill No. 313 changes that — and its benefits reach far beyond the state line.

1 The Subscription Cancellation Nightmare

At Billshark, we know that cancelling subscription services is every consumer’s nightmare. It usually involves long hold times, incompetent customer service representatives, and a high risk of failure on the first try.

This is, of course, what subscription providers want: a process so difficult, you might be inclined to just skip the cancellation and keep the service.

2 What California Senate Bill No. 313 Changes

New legislation in California is making waves by changing the process. California Senate Bill No. 313, which went into effect on July 1, puts more control in the hands of consumers.

The most important components of the bill are:

  • Greater transparency that includes a clear explanation of prices and charges. The law requires “a business that makes an automatic renewal offer or continuous service offer that includes a free gift or trial, to include in the offer a clear and conspicuous explanation of the price that will be charged after the trial ends or the manner in which the subscription or purchasing agreement pricing will change upon conclusion of the trial.”
  • Instructions for how to cancel and the ability to cancel before the customer is charged. According to the legislation, “if the automatic service offer or continuous service offer includes a free gift or trial, the business is required to disclose how to cancel, and allow the consumer to cancel, the automatic renewal or continuous service before the consumer pays for the goods or services.”
  • The ability to cancel online without having to make exhausting calls to customer service. The law states that “a consumer who accepts an automatic renewal offer or continuous service offer online to be allowed to terminate the automatic renewal or continuous service exclusively.”

The law includes a variety of services, including newspapers and magazines, streaming services, subscription boxes and others.

3 Why It Matters Beyond California

The good news for the rest of the country?

This law will have implications for subscription providers everywhere and will provide a major benefit to unhappy customers that extend far beyond California. Empowered consumers make the Sharks at Billshark very happy.

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Frequently Asked Questions

What does California Senate Bill No. 313 do?

California Senate Bill No. 313, which went into effect on July 1, puts more control in the hands of consumers over subscription services. It requires greater transparency about prices and charges, clear instructions on how to cancel, the ability to cancel before being charged, and the ability to cancel online without exhausting calls to customer service.

Can I cancel a subscription before I am charged under the new law?

Yes. If an automatic renewal or continuous service offer includes a free gift or trial, the business is required to disclose how to cancel and allow the consumer to cancel the automatic renewal or continuous service before the consumer pays for the goods or services.

Does the law let me cancel subscriptions online?

Yes. The law states that a consumer who accepts an automatic renewal offer or continuous service offer online should be allowed to terminate that automatic renewal or continuous service exclusively online, without having to make exhausting calls to customer service.

Which types of subscriptions does the law cover?

The law includes a variety of services, including newspapers and magazines, streaming services, subscription boxes, and others. It applies to businesses making automatic renewal offers or continuous service offers to consumers in California.

Does this California law affect consumers in other states?

Yes. The law will have implications for subscription providers everywhere and will provide a major benefit to unhappy customers that extend far beyond California, because providers operating across the country must adjust their practices.

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New California Subscription Cancellation Law Has Far Reaching Benefits page context

New California Subscription Cancellation Law Has Far Reaching Benefits is a Billshark resource with information and navigation relevant to recurring bills, consumer choices, and savings decisions.

California's new subscription cancellation law (SB 313) lets you cancel online, before being charged, with clear pricing. See why it helps you save now.

Visitors can use this page to review Billshark information and continue to the route that best matches their savings, support, or account needs.

Billshark publishes this information to help visitors understand monthly expenses, provider choices, and practical next steps.

The page connects visitors with related Billshark resources when they need additional detail or a more specific next step.

Cancelling a subscription is every consumer’s nightmare.

At Billshark , we know that cancelling subscription services is every consumer’s nightmare.

This is, of course, what subscription providers want: a process so difficult, you might be inclined to just skip the cancellation and keep the service.

New legislation in California is making waves by changing the process.

The most important components of the bill are.

The law includes a variety of services, including newspapers and magazines, streaming services, subscription boxes and others.

The good news for the rest of the country?.

This law will have implications for subscription providers everywhere and will provide a major benefit to unhappy customers that extend far beyond California.

California Senate Bill No.

Yes.

The law includes a variety of services, including newspapers and magazines, streaming services, subscription boxes, and others.

Billshark negotiates your bills for you — no savings, no fee.

Billshark helps lower internet, wireless, cable, satellite radio, and other monthly bills.

Our experts handle providers for customers and share updates throughout the process.

Customers pay only when Billshark finds savings on eligible bills.

1 The Subscription Cancellation Nightmare.

2 What California Senate Bill No.

3 Why It Matters Beyond California.

Frequently Asked Questions.

What does California Senate Bill No.

Can I cancel a subscription before I am charged under the new law?.

Does the law let me cancel subscriptions online?.

Which types of subscriptions does the law cover?.

Does this California law affect consumers in other states?.

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This resource helps readers connect a recurring-cost question with the Billshark information that provides the most relevant detail.

Visitors can review the available page sections, compare related topics, and continue to a more specific guide when they need additional context.

Billshark organizes service information and educational resources to make common household-bill decisions easier to research and understand.

The information on this page supports practical questions about providers, subscriptions, account actions, consumer choices, and monthly costs.

Readers can use the navigation and related resources to move from a broad question into focused information that matches their situation.

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Billshark content is designed to help consumers recognize recurring expenses and consider practical ways to manage them more effectively.

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