T-Mobile Pressures Employees to Add Services Not Ordered: Report page context
T-Mobile Pressures Employees to Add Services Not Ordered: Report is a Billshark resource with information and navigation relevant to recurring bills, consumer choices, and savings decisions.
A union report says T-Mobile sales quotas pushed employees to add services customers never ordered, inflating bills. See the findings and protect yours.
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A union-backed report says T-Mobile’s “punishing” sales targets push employees to add services customers never ordered — quietly inflating their bills.
A growing trend in major companies’ attempts to go to any lengths to boost their bottom lines has apparently become rampant across numerous industries.
From Wells Fargo’s recent admission that sales goals had caused thousands of employees to create phony accounts for non-existent customers to Washington state’s lawsuit against Comcast for allegedly signing up customers for what.
Most recently, Change to Win, a union federation based in Washington, D.C., has filed a complaint with the Consumer Financial Protection Bureau (CFPB) against Wireless carrier T-Mobile .
The group based its report on an analysis of “thousands” of complaints filed with the Federal Trade Commission (FTC), and on interviews with approximately 500 current or recently separated T-Mobile employees.
Change to Win also conducted online polls of over 2,200 T-Mobile customers in five states.
The report from Change to Win said their research revealed that employees’ quotas caused them to “feel pushed to add unrequested services.
Eighty-three percent of the low-paid employees.
One particular tactic—pressuring employees to sign up customers for device insurance—was singled out by nearly every employee interviewed.
These egregious practices can literally drive people crazy, like this Florida woman who drove her SUV into T-Mobile store !.
The report from union federation Change to Win says T-Mobile’s unrealistic.
Change to Win.
The report analyzed thousands of complaints filed with the Federal Trade Commission (FTC) and drew on interviews with about 500 current or recently separated T-Mobile employees.
In online polls of over 2,200 T-Mobile customers in five states.
Nearly every employee interviewed singled out device insurance.
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1 A Growing Pattern of Corporate Pressure.
2 The Complaint Against T-Mobile.
3 What Employees and Customers Reported.
4 The Device Insurance Tactic.
5 How Billshark Helps.
Frequently Asked Questions.
What does the report say T-Mobile employees did to customers?.
Who filed the complaint and where was it filed?.
How did the report gather its evidence?.
What did the customer survey find about bills?.
What was the device insurance tactic described in the report?.
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