Cable

Three Ways Your Cable Provider is Taking Advantage of You

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Spot the price hikes and hidden fees

Frustrated with your cable provider? You’re not alone. From quiet price hikes to hidden fees and sinking customer service, here are three ways your cable company is taking advantage of you.

If you’re frustrated with your cable provider you’re not alone. According to the American Customer Satisfaction Index (ACSI), subscription TV services are rapidly losing ground to streaming video services when it comes to customer satisfaction. The customers aren’t wrong. Corporate giants are focused on their bottom line: profit. This is almost always at the expense of the consumer and it’s time that customers take a stand. Here are a few ways your cable provider is taking advantage of you.

1 Higher Prices

The cable companies are at it again, raising prices without offering any real benefits. According to S&P Global Market Intelligence, customers’ cable and satellite TV bills have gone up 53 percent since 2007. Although the typical excuse from corporate giants is “higher costs,” higher profit is more likely the driving force behind price hikes. Furthermore, the added competition of streaming services has cable companies in a panic. So how do they deal with this new reality? By raising internet prices to keep cable bills high. The cable industry’s monopoly on high-speed internet still allows them to maintain power, thereby making it easy to continue screwing the consumer.

2 Hidden Fees

If you think that cable companies are being transparent about their billing, you might need to take a much closer look at your bill. Why are you paying an HD technology fee when HD is the industry norm? Unfortunately, despite advances in technology, consumers still pay the fee. And what about broadcast TV fees and regional sports fees? Never heard of them? Well, you’re paying. At the very least, consumers deserve transparency in pricing. It’s only fair, considering how much we pay corporate giants each month.

3 Poor Customer Service

According to a 2018 telecommunications report by ACSI, customer satisfaction with subscription services fell 3.1 percent, an 11-year low for the industry. Although store and service center staff maintain a decent satisfaction score, call center satisfaction continues to plunge. It’s no surprise that customers are frustrated; calling your service provider often feels like going into battle. In addition to poor call center satisfaction, customers are frustrated by the backward policies of TV subscription companies. While airlines and retail companies are rewarding loyalty, subscription TV providers are focused primarily on acquisition. That means new customers get better deals than loyal customers.

4 What You Can Do About It

So what can you do? Look closely at your bill. Know your rights. Start demanding honest, transparent pricing. And remember that Billshark is here to advocate for you and stop the corporate giants from taking advantage. We’ll lower your cable bill so you’ll never have to overpay again.

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Frequently Asked Questions

How much have cable and satellite TV bills gone up?

According to S&P Global Market Intelligence, customers' cable and satellite TV bills have gone up 53 percent since 2007. While cable companies typically blame "higher costs," higher profit is more likely the real driving force behind these price hikes, which often come without offering any real added benefits to customers.

What hidden fees might be on my cable bill?

Your cable bill may include an HD technology fee, even though HD is now the industry norm, along with broadcast TV fees and regional sports fees that many customers have never heard of. Despite advances in technology, consumers still pay these charges. At the very least, customers deserve real transparency in pricing.

Why is cable customer service so frustrating?

According to a 2018 ACSI telecommunications report, customer satisfaction with subscription services fell 3.1 percent, an 11-year low. While store and service center staff keep decent scores, call center satisfaction continues to plunge. Subscription TV providers also focus on acquisition over loyalty, so new customers often get better deals than loyal ones.

Why do cable companies keep raising internet prices?

With streaming services adding competition, cable companies are in a panic and raise internet prices to keep overall bills high. The cable industry's monopoly on high-speed internet still allows them to maintain power, making it easy to keep charging consumers more even as customers move toward streaming video.

What can I do to fight back against my cable provider?

Look closely at your bill, know your rights, and start demanding honest, transparent pricing. You can also let Billshark advocate for you. Billshark works to stop corporate giants from taking advantage and will negotiate to lower your bill, so you'll never have to overpay your cable provider again.

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Three Ways Your Cable Provider is Taking Advantage of You is a Billshark resource with information and navigation relevant to recurring bills, consumer choices, and savings decisions.

Frustrated with your cable provider? Learn the 3 ways cable companies overcharge you with higher prices, hidden fees, and poor service.

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Frustrated with your cable provider?.

If you’re frustrated with your cable provider you’re not alone.

The cable companies are at it again, raising prices without offering any real benefits.

If you think that cable companies are being transparent about their billing, you might need to take a much closer look at your bill.

According to a 2018 telecommunications report by ACSI, customer satisfaction with subscription services fell 3.1 percent, an 11-year low for the industry.

So what can you do?.

According to S&P Global Market Intelligence, customers' cable and satellite TV bills have gone up 53 percent since 2007.

Your cable bill may include an HD technology fee, even though HD is now the industry norm, along with broadcast TV fees and regional sports fees that many customers have never heard of.

According to a 2018 ACSI telecommunications report, customer satisfaction with subscription services fell 3.1 percent, an 11-year low.

With streaming services adding competition, cable companies are in a panic and raise internet prices to keep overall bills high.

Look closely at your bill, know your rights, and start demanding honest, transparent pricing.

Billshark negotiates your bills for you — no savings, no fee.

Billshark helps lower internet, wireless, cable, satellite radio, and other monthly bills.

Our experts handle providers for customers and share updates throughout the process.

Customers pay only when Billshark finds savings on eligible bills.

3 Poor Customer Service.

4 What You Can Do About.

Frequently Asked Questions.

How much have cable and satellite TV bills gone up?.

What hidden fees might be on my cable bill?.

Why is cable customer service so frustrating?.

Why do cable companies keep raising internet prices?.

What can I do to fight back against my cable provider?.

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