Savings Tips

Financial Warning: The Cautionary Tale of Unchecked Bills

Bill Negotiation
When a carrier fights back, our Sharks fight harder

A simple T-Mobile negotiation should have ended swimmingly — instead the carrier raised the bill by $75. Here's how our Sharks fought back and still won real savings.

1 The Sharks Are Out for Blood

The sharks are out for blood, and so are we. Like real sharks, we will stop at nothing to take a bite out of your monthly bills (our prey), especially when a customer’s cell phone company decides to pull a fast one. Read on about a negotiation that started out swimmingly, and ended as a cautionary shark tale.

2 A Negotiation That Started Swimmingly

In early May, a Billshark user uploaded their $250 monthly T-Mobile bill to our app (monthly price before taxes & fees). One of our sharks spent a full hour on the phone with this consumer’s mobile service company, and was able to re-bundle their package with unlimited talk, text AND data at a lower fee of $223 (a $27 monthly savings!). Just when our satisfied shark was ready to help out another consumer with their monthly bills, the situation turned sticky.

3 When the Carrier Turned the Tide

When we called the customer for his savings consultation, he notified us that he was currently on his T-Mobile app and it was showing that his bill actually went UP by $75 per month, instead of down like we had negotiated on his behalf. That isn’t something our sharks would stand for and we were on it immediately. The next two hours were spent on the phone with three different T-Mobile representatives before being put on a with a manager who told us that pulling the records from the previous conversation (very recent conversation, we might add) could take up to 48 hours (yes, FORTY EIGHT hours!). When our shark inquired about customer escalation opportunities, we were informed the only way that could be accomplished by a customer was to send a handwritten letter (obviously, neither of us sent a letter).

4 Fighting Back to Claim Victory

After all the run around, we were more than ready to put our foot down (or fins, since we’re sharks and all). We called T-Mobile Corporate Headquarters again, after fighting to get the $10 monthly savings promised by the previous “Executive Officer.” After another lengthy one hour discussion, the (new) Executive Officer gave our customer’s account a one time $120 credit (their equivalent of $10 for 12 months time), because they weren't able to apply the $10/month as previously promised. So while T-Mobile tried to get out of giving their customer any savings by charging them even more, we were able to fight back and claim victory after all was said and done with a total of $55 per month savings ($195/month – even lower than the previous savings!).

5 Why You Can't Outswim a Shark

Now imagine that had to be you on the phone for four hours, negotiating and fighting your way up the T-Mobile ladder between five different representatives. That’s why we’re here, to save you the time, frustration, stall tactics, and ultimately your hard-earned money — and if you want to see how the major carriers rank on service, we track that too. You can’t outswim a shark!

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Frequently Asked Questions

What happened in this cautionary shark tale?

A Billshark user uploaded their $250 monthly T-Mobile bill, and a shark negotiated it down to $223. When the customer was called for his savings consultation, his T-Mobile app showed the bill had instead gone UP by $75 per month. Billshark stepped in immediately to fix the carrier's error and protect the savings the customer was promised.

How much did Billshark save the customer on their T-Mobile bill?

After all the back-and-forth, Billshark fought back and claimed victory with a total of $55 per month in savings, bringing the monthly bill down to $195. That was even lower than the original negotiated price of $223, despite T-Mobile trying to charge the customer even more.

Why did the T-Mobile bill go up instead of down?

Instead of applying the lower negotiated rate, the customer's T-Mobile app showed the bill had increased by $75 per month. When the shark called to fix it, T-Mobile said pulling records from the very recent conversation could take up to 48 hours, and that the only customer escalation path was to send a handwritten letter.

How long did the negotiation with T-Mobile take?

The whole ordeal stretched across roughly four hours on the phone. One shark spent a full hour on the initial negotiation, two more hours fighting with three different representatives and a manager, and another hour-long discussion with a new Executive Officer to finally secure the credit and savings.

Why should I let Billshark negotiate instead of doing it myself?

Imagine being on the phone for four hours, fighting your way up the T-Mobile ladder between five different representatives. Billshark exists to save you that time, frustration, stall tactics, and ultimately your hard-earned money. As the Sharks put it: you can't outswim a shark.

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Financial Warning: The Cautionary Tale of Unchecked Bills page context

Financial Warning: The Cautionary Tale of Unchecked Bills is a Billshark resource with information and navigation relevant to recurring bills, consumer choices, and savings decisions.

See how Billshark won a T-Mobile bill negotiation after the carrier raised the bill $75, cutting it to $195 a month. Read the cautionary shark tale now.

Visitors can use this page to review Billshark information and continue to the route that best matches their savings, support, or account needs.

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A simple T-Mobile negotiation should have ended swimmingly — instead the carrier raised the bill by $75.

The sharks are out for blood, and so are we.

In early May, a Billshark user uploaded their $250 monthly T-Mobile bill to our app (monthly price before taxes & fees).

When we called the customer for his savings consultation.

After all the run around, we were more than ready to put our foot down (or fins, since we’re sharks and all).

Now imagine that had to be you on the phone for four hours, negotiating and fighting your way up the T-Mobile ladder between five different representatives.

A Billshark user uploaded their $250 monthly T-Mobile bill, and a shark negotiated it down to $223.

After all the back-and-forth, Billshark fought back and claimed victory with a total of $55 per month in savings, bringing the monthly bill down to $195.

Instead of applying the lower negotiated rate, the customer's T-Mobile app showed the bill had increased by $75 per month.

The whole ordeal stretched across roughly four hours on the phone.

Imagine being on the phone for four hours, fighting your way up the T-Mobile ladder between five different representatives.

Billshark negotiates your bills for you — no savings, no fee.

Billshark helps lower internet, wireless, cable, satellite radio, and other monthly bills.

Our experts handle providers for customers and share updates throughout the process.

Customers pay only when Billshark finds savings on eligible bills.

1 The Sharks Are Out for Blood.

2 A Negotiation That Started Swimmingly.

3 When the Carrier Turned the Tide.

4 Fighting Back to Claim Victory.

5 Why You Can't Outswim a Shark.

Frequently Asked Questions.

What happened in this cautionary shark tale?.

How much did Billshark save the customer on their T-Mobile bill?.

Why did the T-Mobile bill go up instead of down?.

How long did the negotiation with T-Mobile take?.

Why should I let Billshark negotiate instead of doing it myself?.

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