WEBVTT

1
00:00:00.000 --> 00:00:02.690 size:50% position:50%
(upbeat music)

2
00:00:02.690 --> 00:00:04.712 size:50% position:50%
<v ->The thing that delights me about the sharks</v>

3
00:00:04.712 --> 00:00:09.712 size:50% position:50%
is seeing how our core values are being lived

4
00:00:10.170 --> 00:00:13.030 size:50% position:50%
and to see how our core values are being propagated.

5
00:00:13.030 --> 00:00:14.873 size:50% position:50%
<v ->We have three core values at Billshark,</v>

6
00:00:14.873 --> 00:00:18.024 size:50% position:50%
tenacity, growth mindset, and comradery.

7
00:00:18.024 --> 00:00:19.410 size:50% position:50%
<v ->Growth mindset's important</v>

8
00:00:19.410 --> 00:00:22.150 size:50% position:50%
to continue to learn and collaborate together,

9
00:00:22.150 --> 00:00:23.598 size:50% position:50%
to get better at our jobs as we go.

10
00:00:23.598 --> 00:00:25.370 size:50% position:50%
<v ->You're at a startup company,</v>

11
00:00:25.370 --> 00:00:26.586 size:50% position:50%
where you can grow with the company.

12
00:00:26.586 --> 00:00:27.720 size:50% position:50%
As long as you work hard,

13
00:00:27.720 --> 00:00:28.880 size:50% position:50%
you're gonna get where you got be.

14
00:00:28.880 --> 00:00:30.190 size:50% position:50%
<v ->Our sharks need to be tenacious</v>

15
00:00:30.190 --> 00:00:31.540 size:50% position:50%
when attacking your customer's bill.

16
00:00:31.540 --> 00:00:33.580 size:50% position:50%
It's important that they give it everything they have.

17
00:00:33.580 --> 00:00:34.686 size:50% position:50%
That grab onto that bill, they fight,

18
00:00:34.686 --> 00:00:36.890 size:50% position:50%
and they don't let go until they save

19
00:00:36.890 --> 00:00:38.350 size:50% position:50%
as much money as possible.

20
00:00:38.350 --> 00:00:41.650 size:50% position:50%
<v ->I could work on that one bill for weeks on a time,</v>

21
00:00:41.650 --> 00:00:42.810 size:50% position:50%
because that's really what it takes,

22
00:00:42.810 --> 00:00:46.010 size:50% position:50%
because one call doesn't necessarily decide the outcome

23
00:00:46.010 --> 00:00:47.130 size:50% position:50%
of a negotiation.

24
00:00:47.130 --> 00:00:48.700 size:50% position:50%
<v ->And then finally, we've got comradery.</v>

25
00:00:48.700 --> 00:00:50.710 size:50% position:50%
The biggest part of the culture is having everyone come in

26
00:00:50.710 --> 00:00:52.600 size:50% position:50%
and enjoy coming in and working together

27
00:00:52.600 --> 00:00:54.220 size:50% position:50%
in a collaborative learning environment.

28
00:00:54.220 --> 00:00:55.820 size:50% position:50%
<v ->And we're constantly competing,</v>

29
00:00:55.820 --> 00:00:57.830 size:50% position:50%
but it's a friendly competition,

30
00:00:57.830 --> 00:00:59.097 size:50% position:50%
and we're always building each other up.

31
00:00:59.097 --> 00:01:03.748 size:50% position:50%
<v ->The competitiveness is a fun way to improve yourself,</v>

32
00:01:03.748 --> 00:01:06.750 size:50% position:50%
seeing where you are against your coworkers.

33
00:01:06.750 --> 00:01:09.167 size:50% position:50%
And everything's measured very clearly,

34
00:01:09.167 --> 00:01:10.841 size:50% position:50%
so you always know where you stand.

35
00:01:10.841 --> 00:01:13.014 size:50% position:50%
It just gives you a lot of pride to hit those numbers

36
00:01:13.014 --> 00:01:17.580 size:50% position:50%
or exceed them on a personal level and on a company level.

37
00:01:17.580 --> 00:01:19.187 size:50% position:50%
<v ->And now it's just a battle,</v>

38
00:01:19.187 --> 00:01:23.120 size:50% position:50%
very friendly battle every day, to all accel.

39
00:01:23.120 --> 00:01:26.090 size:50% position:50%
And when that happens, we all hit the goals we need to.

40
00:01:26.090 --> 00:01:28.607 size:50% position:50%
With new sharks coming on, it's almost contagious.

41
00:01:28.607 --> 00:01:30.980 size:50% position:50%
They see, wow, this job could be really fun.

42
00:01:30.980 --> 00:01:32.591 size:50% position:50%
It's not uptight at all.

43
00:01:32.591 --> 00:01:34.910 size:50% position:50%
<v ->I've never had a job that I love going to</v>

44
00:01:34.910 --> 00:01:35.872 size:50% position:50%
until I started working here.

45
00:01:35.872 --> 00:01:38.540 size:50% position:50%
You're helping people every day, basically.

46
00:01:38.540 --> 00:01:39.986 size:50% position:50%
You're always gonna make someone happy.

47
00:01:39.986 --> 00:01:41.330 size:50% position:50%
You get the calls,

48
00:01:41.330 --> 00:01:43.360 size:50% position:50%
and sometimes it's just $10 off their bill,

49
00:01:43.360 --> 00:01:46.530 size:50% position:50%
and they get so excited and so appreciative.

50
00:01:46.530 --> 00:01:48.420 size:50% position:50%
It makes you feel really good about yourself.

51
00:01:48.420 --> 00:01:50.307 size:50% position:50%
<v ->Being a mom of three kids,</v>

52
00:01:50.307 --> 00:01:51.990 size:50% position:50%
the best thing about working at Billshark

53
00:01:51.990 --> 00:01:53.030 size:50% position:50%
is the flexibility.

54
00:01:53.030 --> 00:01:54.810 size:50% position:50%
They've been absolutely fabulous with it.

55
00:01:54.810 --> 00:01:56.690 size:50% position:50%
The job itself is rewarding,

56
00:01:56.690 --> 00:01:58.278 size:50% position:50%
because you feel so much better about yourself

57
00:01:58.278 --> 00:02:00.428 size:50% position:50%
after helping all of these customers.

58
00:02:00.428 --> 00:02:02.074 size:50% position:50%
<v ->I honestly really love what I do.</v>

59
00:02:02.074 --> 00:02:05.134 size:50% position:50%
I was given the chance out of high school, worked my way up.

60
00:02:05.134 --> 00:02:07.420 size:50% position:50%
I showed that I cared for the company.

61
00:02:07.420 --> 00:02:10.440 size:50% position:50%
Tenure, experience, age doesn't really matter.

62
00:02:10.440 --> 00:02:13.900 size:50% position:50%
It's more about how hard you work, not only for yourself,

63
00:02:13.900 --> 00:02:16.050 size:50% position:50%
but for the company and everyone around you.

64
00:02:16.050 --> 00:02:18.110 size:50% position:50%
<v ->Our employees love coming to work,</v>

65
00:02:18.110 --> 00:02:19.410 size:50% position:50%
and that's the biggest thing.

66
00:02:19.410 --> 00:02:21.340 size:50% position:50%
Building a company where we're making a difference,

67
00:02:21.340 --> 00:02:24.054 size:50% position:50%
not only to our customers, but the actual employees as well.

68
00:02:24.054 --> 00:02:25.847 size:50% position:50%
<v ->We think of all the people</v>

69
00:02:25.847 --> 00:02:29.220 size:50% position:50%
that are working at Billshark as team members.

70
00:02:29.220 --> 00:02:30.630 size:50% position:50%
The experience that a shark is gonna have

71
00:02:30.630 --> 00:02:34.014 size:50% position:50%
is they're going to be in a very nurturing

72
00:02:34.014 --> 00:02:36.088 size:50% position:50%
and very encouraging environment.

73
00:02:36.088 --> 00:02:38.321 size:50% position:50%
It's a competitive environment,

74
00:02:38.321 --> 00:02:40.320 size:50% position:50%
but in a positive way,

75
00:02:40.320 --> 00:02:42.550 size:50% position:50%
that is raised in the lake for everyone.

76
00:02:42.550 --> 00:02:44.347 size:50% position:50%
And I think overall at the end of the day,

77
00:02:44.347 --> 00:02:45.370 size:50% position:50%
when they go home,

78
00:02:45.370 --> 00:02:48.070 size:50% position:50%
they're gonna know they're doing something good.

79
00:02:48.070 --> 00:02:49.730 size:50% position:50%
<v ->If you're considering becoming a shark,</v>

80
00:02:49.730 --> 00:02:51.810 size:50% position:50%
there's a lot of opportunity in our company.

81
00:02:51.810 --> 00:02:53.220 size:50% position:50%
It's growing very fast.

82
00:02:53.220 --> 00:02:55.240 size:50% position:50%
There's lots of room for personal growth,

83
00:02:55.240 --> 00:02:57.586 size:50% position:50%
and career wise, there's a lot of opportunity.

84
00:02:57.586 --> 00:02:59.350 size:50% position:50%
Every person we bring on

85
00:02:59.350 --> 00:03:01.410 size:50% position:50%
just brings a new flare to the room,

86
00:03:01.410 --> 00:03:03.160 size:50% position:50%
and everybody just loves their job.

87
00:03:03.160 --> 00:03:04.161 size:50% position:50%
Everybody's happy.

88
00:03:04.161 --> 00:03:06.744 size:50% position:50%
(upbeat music)